Project Overview
I collaborated closely with an exceptional team of developers to craft a tailored application within Freshservice. This tool enabled administrators at SBM Bank to extract vital data into Excel sheets, overcoming default reporting constraints.
Key Achievements
• Designed and developed a user-friendly frontend application, accessible exclusively by administrators.
• Provided choice of generating 'All Service/Incident Ticket Dump Reports' or 'Change Ticket Dump Reports'.
• Leveraged Freshservice API to fetch comprehensive data and processed it for easy Excel downloads.
Outcome
Delivered a critical reporting solution, enabling SBM Bank to showcase essential insights to the management team efficiently.